Community Guidelines
1. Use the Portal Respectfully
Users must communicate in a respectful and professional manner when using the portal, submitting requests, sending messages, or interacting with authorized personnel.
2. Submit True and Accurate Information
Users must provide correct, complete, and updated information in account registration, applications, complaints, requests, and uploaded documents.
3. Avoid False or Misleading Submissions
You must not submit:
- False personal or company information.
- Fake, altered, or misleading documents.
- Incorrect contact details or unauthorized email addresses.
- Applications or requests using another person’s identity.
4. Protect Your Account
Keep your password, verification code, and login access private. Do not allow another person to use your account unless they are properly authorized to act on your behalf or on behalf of your organization.
5. Communicate Properly
Messages, requests, comments, or complaints submitted through the portal must be clear, respectful, and related to official NTC services.
6. Prohibited Conduct
Users must not:
- Harass, threaten, insult, or abuse other users or personnel.
- Use offensive, discriminatory, or hateful language.
- Upload harmful files, malware, spam, or unauthorized content.
- Attempt to hack, overload, scan, or disrupt the portal.
- Misuse portal features for non-official or unlawful purposes.
7. Responsible Use of Complaints and Requests
Complaint and request features must be used only for valid concerns, official transactions, or service-related matters. Repeated false, abusive, or irrelevant submissions may result in account review or restriction.
8. Respect Privacy
Do not post, upload, or share another person’s personal information without proper authority. Users must respect the privacy and security of other individuals and organizations.
9. Document Upload Guidelines
Uploaded files must be relevant, readable, truthful, and safe. Do not upload files that contain malware, unrelated content, fake records, or private data that you are not authorized to share.
10. System Integrity
Users must not interfere with the normal operation of the portal. Any attempt to bypass security, access restricted data, or misuse system features may lead to account restriction and appropriate action.
11. Account Review or Restriction
Accounts may be reviewed, limited, suspended, or disabled if there is suspected misuse, false information, abusive behavior, security risk, or violation of these guidelines.
12. Updates to These Guidelines
These Community Guidelines may be updated when needed to improve portal safety, service quality, security, and public trust.
13. Contact
For account concerns, misuse reports, or questions about these Community Guidelines, please contact the authorized support channel of the NTC EDGE Portal.